Like cell phone batteries and laptop batteries just before them, Dual Screen Portable DVD Players haven't been free of controversy lately.
Whether it has been from batteries over-heating and exploding or faulty adapters there have been battery complications, big brands have been involved and it hits resellers reputations hardest of all.
A variety of big brands have enacted product recalls of their portable DVD players for various reasons. Companies including Toshiba, Polaroid, Thomson, Disney, Welkin, Mintek Digital and Coby have recently recalled either battery and adapters or the full units.
These enormous recalls can have an impact on various hundred 1000 items at one time and cost these manufacturers huge amounts of money.
The key factors sited involve an overheating battery and various reports of minor burns and cases of the batteries bursting even though becoming charged. Examples of most recalls involve:
* Toshiba recalling 142,000 units of their AC adaptors which were causing their DVD players to overhead.
* Memcorp recalling 102,000 battery| packs utilized in 5 various models after reports of property damage and minor skin irritation.
* Nagasa & Co Ltd recalling over 420,000 units recalled owing to defect that could cause fire due to overheating of some of its components on board.
* Thomson Inc recalling 47,000 units as battery can overheat and explode even though recharging, posing a burn and fire hazard to consumers.
* Polaroid Model Portable DVD players changing over 420,000 units due to a defect which could cause fire due to overheating of some of its components on board.
** What is the chance for resellers? **
Defective battery packs pose more of a risk to resellers than they do to big brand names traders.
This is generally simply because there is a natural skepticism amongst customers for no-brand products.
Whilst virtually all these products have been built in mainland China, the brands have the benefit of high off-line and online awareness that helps alleviate some of the consumers concern.
Online, the fear of being sold a dud increases manifold, as the consumer is generally not familiar with either the reseller or the brand of the product.
Should you happen to get and sell a faulty series, it can hamper the reputation as it may not consider long for your consumers to go online and post negative comments and ratings about your store.
The approach to consider in such a situation is to be proactive.
If you are aware of a product defect to the following:
* Article details of the defect on your store and other public locations
* Talk to your customers about the dilemma
* Provide product recall and alternative
* Provide information on manufacturers with similar problems
** Avoidance is better than cure **
Product recalls are costly and, if badly managed, can result in anything from a loss of reputation to lawsuits.
it's best to consider preventive action.
Sourcing top quality products from reliable manufacturers is key. Obviously becoming a reseller you possibly do not have time to whet the a whole bunch of Portable DVD manufacturers, or check the quality of the battery.
If you are using dropshipping chances are you have not even physically inspected the product you are selling.
The next best issue would be to in fact supply from a reliable agent, these folks should carry out their own testing and stand behind their products with delivery and manufacturers guarantees.
This ensures the cost of a product recall is not borne by you.
Finally, the issue of heating batteries will remain as of now. Provide information on your site about proper battery maintenance and charging to your customers.
Provide links on battery maintenance and your customer will thank you for it.
Don't simply sit around wishing that a overheating battery will be something which you don't need to deal with. Take proactive steps to lessen the chances of getting hit by faulty items and arrange a game plan to follow should the unthinkable should happen and you will protect oneself while reaping in the profits.
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